Blog

Dear Heatizon,

This past summer I had one of your electric snow melting systems installed as part of a remodel project on my home. Since then I have waited with anticipation to see the snow melt as it falls on my new formal entry sidewalk and steps. As fate would have it, we have not had the significant snow fall that we normally get because, the meteorologists claim, the snow storms are trending to the North. Following a dry December, and a very dry 2012 so far, the snow has finally started to fall.

I am happy to report that I was amazed at how well my new sidewalk  snow melt system melted the snow and I am happy to report that its performance exceeds my expectations by a big margin. I am so thrilled with the results that I had to write this letter.

The idea of investigating a snow melting system for my project was first presented by my Architect who mentioned that installing electric snow melting cables into new concrete made a lot of sense given our winters in general and for my north facing home in particular. At first I thought that snow melting was a luxury that I probably could live without.

As luck would have it I attended a party a few days later and one of the other guests commented that he was glad that he had installed an electric snow melt system a few years ago because his health would no longer allow him to shovel snow. As an ice breaker I seized the opportunity to ask him several questions pertaining to his snow melt system including; “Where did he purchase it?” and, “How satisfied has he been with its performance?”

During our conversation he told me that his snow melting system was manufactured by a company located in Utah named “Heat is On” or something like that. A quick Google Search for “heat is on, electric snow melt, Utah” lead me to www.heatizon.com.

I feel so lucky to have found your company and to have discovered its products.

Sincerely,

Dean B.
Utah

P.S. The nearest distributor of your products was WarmQuest which was professional and very capable of helping me with design services for my heated sidewalk, the right product selection, and technical support from people that have actually installed snow melt systems.

By Steven Bench

I recently had the opportunity to visit the city of Toronto to attend the Construct Canada Convention and Trade Show.  The flight was smooth for the most part and the time passed by quickly even though I was on a relatively small airplane.  As the flight approached Toronto we were warned by the pilot that rain was falling and that it could get a bit bumpy.  Fortunately it did not.

I caught a taxi cab from the Toronto airport to downtown where my hotel was located near the convention center.  With the clouds and the early darkness, caused by the short winter days, I did not have the opportunity to see the downtown area, or naturally, the area immediately surrounding my hotel and the convention center, until the next day.

The first morning I rose early to take a walk before going to the convention center.  I walked between the tall condominium and office buildings and along the shores of Lake Ontario.  As I walked I was greeted by several fellow walkers as they hurried to get to work or grab a quick cup of coffee.  I thought to myself:  “What a friendly city Toronto is.”

My walk continued passed a Ruth’s Chris Restaurant, a Marriott Hotel, several coffee shops, a couple of Subway’s, a few banks and many other buildings, some with names I recognized and others without.  My walk ended upon my arrival at the Metro Convention Center.  As I entered the convention center I thought:  “What a clean city Toronto is”.

Inside the convention center I arrived at the exhibit booth of Power Plant Supply Company, the Toronto based distributor of my company’s electric radiant floor heating and snow melting products.  For the better part of the next three days I would stand in the exhibit booth and talk with prospective customers about my company’s products.  As the time passed and many prospective customers came and went, I could not help but think:  “What a wonderful people the Canadians are.”

When the convention was over one of my associates volunteered to give me a ride to the airport.  Of course, I quickly accepted.  After a few minutes of great conversation we arrived at the airport and said our goodbyes and I could not help but think:  “What a beautiful city Toronto is!”

by Steven Bench
Managing Member – Heatizon Systems

I recently received a telephone call from a long time, and very pleasant, customer located in the Mid West portion of the United States inquiring about the location of a Heatizon Systems’ Distributor.  The customer proudly informed me that she had purchased a new home and she intended to use ZMesh radiant floor heating to warm her home’s floors and melt the snow and ice off of its eaves, just as she had in her two previous homes.

After providing her with the names, telephone numbers, and email addresses of a couple of qualified Heatizon Systems’ distributors, I told her how thankful I was for her business and ask if, She would be willing to tell me why she has repeatedly used Heatizon Systems’ products?  She said, “I purchase ZMesh because it is a great product supported by very honest and knowledgeable sales and technical people and anyone that reads the installation manual can easily install it.  It is that simple!”

Following our conversation I reflected upon the words the customer had spoken and found comfort in knowing that her words supported many of my basic beliefs as well as Heatizon Systems’ objectives.

Great Products

In 1996, when Heatizon Systems opened for business, it was our objective to provide the absolute finest products possible to our customers.  Over the years that objective has guided us very well as our business has grown.  So well, in fact, that it continues to be one of our primary objectives and one of the many things that make us different than much of our competition.

Honest and knowledgeable Sales and Technical People

How can anyone expect to have satisfied customers if they have not invested in the human and other resources necessary to serve them?  Furthermore, how can anyone expect to have a long term relationship with its customers if it fails to treat them in an ethical and honest manner?  The answer to both questions is that they cannot!

Heatizon Systems and its Distributors go to great lengths to be radiant product, design and installation experts and we expect ourselves, and our associates, to be honest and ethical in all of their dealings.  A representative of Heatizon Systems’ products may tell you “no” or “I do not know” but they will never tell you whatever you want to hear or fabricate an answer just to make a sale.  Sales are very important to our business but customer satisfaction is what allows us to stay in business!

Read the Installation Manual

I have never received a telephone call from someone that both read Heatizon System’s installation instructions and had a problem installing one of our products.  I have, however, received several telephone calls from those that did not read the directions and had installation problems.  It is that simple!

By Steven Bench

Several times each week I get ask the question:  “Which is better low voltage or line voltage electric radiant heating and snow melting products?” The answer I always give is:  “Tell me more about your project and I will do my best to answer your question”.

It is a fact that many different products exist for warming floors and radiant heating interior spaces.  The available products vary in appearance, installation requirements, quality, performance and price.  Of course most of us are able to quickly determine the appearance and price differences but few of us are able to accurately gage the difference in quality, performance, and installation requirements without gambling, gaining more knowledge or seeking the aid of an expert.

Gambling can be fun and on rare occasion in my experience profitable but, it probably is not the best method of choosing which electric radiant heating product is best for your project.  Becoming knowledgeable on radiant heating products and the proper installation of each is certainly possible for most of us, but most of us do not have the have the time and desire to truly become proficient at it.

Once gambling and educating ourselves on each available product is eliminated, the only viable alternative is relying on a radiant heating expert or professional.  The good news is that Heatizon Systems and its Distributors have successfully attracted and/or trained the best people in the business.  Our electric radiant heat and snow melt experts are truly interested in understanding all of the alternative electric radiant products available and excited to help you determine which product best suites your budget and the needs of your project.

That alternative technologies exist is wonderful but the fact remains that often one technology is superior over the others for a given installation or project.  For example:  ZMesh is a wonderful product for in stallion between floor joists, under Hardibacker or Wonderboard, or under engineered or hard wood, but it is not the best product for installation into a concrete slab.